Challenging Conversations
Why You Need This Workshop
How well you handle difficult conversations and challenging people directly impacts your bottom line. Whether with clients or colleagues, with bosses or direct reports, with members of your team or colleagues from another business unit, the ability to produce results is dependent on the quality of your relationships.

Managing difficult conversations well gives you a competitive edge: your good people don't quit, you solve problems on their merits rather than by who can push harder and you keep clients happy—even the tough ones.
To see the full depth of what we cover, please roll your curser over the learning objectives to the left.
•Giving "straight" feedback without de-motivation

•Discussing inclusion issues with an insensitive direct report

•Catching "coaching moments:" mentoring as a day-to-day activity

•Giving feedback to difficult/defensive people

•Managing changed relationships: We used to be peers, now I’m the manager

•Handling a review when your direct report has an inflated sense of him/herself

•Dealing with a situation where you have to give bad news that you don’t agree with … such as denying a raise when you think your employee deserves one

•Getting someone to open up when they won’t communicate with you

•Giving feedback to your boss

•Getting your point across when your boss doesn’t want to listen

•Ways to send the message even when you fear retribution

•When your boss says, “Just do it,” but you need to understand why
•Getting to the root cause(s) of mistakes to improve performance

•Creating a culture of accountability rather than a culture of blame

•Inspiring creativity

•Motivating when resources are limited

•Understanding the causes of team dysfunction and knowing what to do about it

•Setting up processes that keep teams functioning well
•Dealing with an angry client and getting the working relationship back on track

•Giving bad news such as a slipped deadline or increased costs

•Putting a stop to a scope creep

•Telling them they've made a mistake

•Telling them you've made a mistake
•Dealing with other people's strong feelings

•Expressing your feelings in a professional and productive manner

•When they’ve done something that hurt you or made you look bad

•Trying to change someone’s opinion of you

•Negotiating roles such as who should be a decision-maker, who should be consulted and who should simply be informed
•You’ll learn a systematic approach to preparing for tough conversations and you’ll get an easy to use “prep-pad” to make preparation simple

•You’ll learn five easy ways to start the conversation that maximize the chances that the conversation will go well

•You’ll get tools for diagnosing when communication is breaking down and how to fix it

•You’ll master ways to adjust to your missteps

•You’ll develop a deeper understanding of the kinds of behavior you have an especially hard time with, and become more skilled at not getting your buttons pushed

•You’ll become more effective at looking at things from another person's point of view